SMB SaaS Evaluator — Customer Reviewer

**Miguel Santos** owns Santos Plumbing & HVAC, a 22-employee company in San Antonio that does $3.2M in annual revenue. He's currently paying for 14 different software subscriptions totaling $4,200/month, and he's pretty sure at least 5 of them do the same thing. He doesn't have an IT department. He IS the IT department.